SERVER USE
Personal accounts are to be used by the primary owner only. Personal account holders are not permitted resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. 

The Highview Group reserves the right to refuse service and /or access to its servers to anyone.

The Highview Group do not allow any of the following content to be stored on its servers:
Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of The Highview Group.

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

UNLIMITED USE POLICY
High bandwidth usage: The Highview Group offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, The Highview Group may find a customer to be using server resources to such an extent that he or she may jeopardize server performance and resources for other customers. In such instances, The Highview Group reserves the right to impose the High Resource User Policy for the consideration of all customers.

HIGH RESOURCE USER POLICY
Resources are defined as bandwidth and/or processor utilization.

The Highview Group may implement the following policy to its sole discretion:

When a website is found to be monopolising the resources available The Highview Group reserves the right to suspend that site immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby The Highview Group continues hosting the website for an additional fee. 

PAYMENT POLICIES
All accounts are set up on a prepay basis. Although The Highview Group reserves the right to change prices of accounts or services at any time all pricing is guaranteed for the period of prepayment. Payment is due each anniversary year or month following the date the account was established. Customers will automatically be charged again at the end of their prepay period unless closure notification has already been given.

In situations where the payment is declined The Highview Group will immediately suspend the facility to purchase services on-line until the outstanding charge is processed successfully. In addition, The Highview Group reserves the right to suspend other services until the outstanding debt is cleared. The customer is responsible for all money owed on the account from the time it was established to the time that the customer sends a written cancellation request.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made. At this point the customer's card will be charged automatically.

All payment is in UK sterling.

PAYMENT OPTIONS
In order to streamline our accounting procedures and keep costs down The Highview Group runs a limited number of payment options.

Credit / Debit Cards:
The Highview Group accepts Mastercard, Visa , Maestro and Solo (via Paypal )

Cheque Payment:
This option is only available to customers who pay annually for their The Highview Group account. A credit / debit card number will still be required if customers require the facility to purchase domains and other services on-line. The Highview Group cannot guarantee that a service will be provided until after any received cheques have been cleared.

CANCELLATION AND REFUNDS
The Highview Group reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of membership. If a customer contravenes The Highview Group' terms of service a refund will not be issued in the event of a cancellation.

Customers may cancel their account at any time. During the initial trial period customers who wish to cancel will be entitled to a full refund for their hosting fees. Any incentives offered to customers when opening the account will also be cancelled. Customers may be given the option to purchase services which were offered as start-up incentives in the result of a cancellation.

Fees charged on a prepay basis are non-refundable. Once the initial trial period has expired customers are not entitled to receive a refund unless the service is cancelled by The Highview Group. In addition some accounts incur set-up fees, these charges are also non-refundable.

INDEMNIFICATION
Customer agrees that it shall defend, indemnify, save and hold The Highview Group harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against The Highview Group, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless The Highview Group against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with The Highview Group' server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from The Highview Group' server.